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Terms & Conditions

In order for us to offer you a seamless and “hassle free” holiday, we need to make you aware of our Terms and Conditions. If you want to contact us at ANY stage, just email us or click here and a consultant will contact you during our business hours.

COVID-19 T&C Update:

FROM the 2021/22 season onwards, the deposit to secure a ski package is non-refundable BUT is transferable to a later date, should your trip not proceed for reason of South African border closure only. In the event of a border closure which prevents the client from traveling, we will endeavour to refund the additional payments made by the client ( over and above the non-refundable deposit ) in lieu of services, which were to have been provided as agreed, and in terms of the ski package ( less admin fee ). This refund is limited to the amount refunded to us by the various Service Providers overseas or local, who may enforce their own cancellation terms which we, and thus our clients, are bound to. This amendement relates ONLY to a border closure cancellation – all other cancellations are dealt with as per our T&C below.

Please view our Credit Card Merchant T&C below the Standard T&C – point nr 16 on this page

Herewith our standard Terms & Conditions:

1. TOUR FEE
Prices quoted on our web site and also in correspondence, are based on accommodation prices, land costs and rates of exchange at the date indicated. The following methods of payment are acceptable; bank transfer and credit cards – with an additional fee as levied on us by the card company which is passed on to the client. We reserve the right to adjust prices in accordance with input cost increases and currency fluctuations.
2. NOT INCLUDED
Not included in the prices are the following: flights (unless clearly indicated); visas and passport costs; travel insurance ( unless specified ), any direct costs incurred by clients on the way, in-, during- and on the way back from the resort other than those clearly indicated in the offering and detailed on the Travel Voucher; any personal expenses or any other costs not clearly indicated in our offerings. We will not and do not offer any Bill Back facilities.
3. RESERVATIONS
On confirmation of the booking, a 20% NONREFUNDABLE deposit is due within 7 days of booking. The balance is due 12 weeks prior to departure. We reserve the right to cancel any reservation if any moneys due have not been received by due dates. The deposit will be forfeited in this case. Once the full price has been paid we guarantee the prices will not change, unless increases are outside of our direct control. Any prices are subject to the normal terms and conditions of the air carrier and skiAustria absolves itself of any responsibility in this instance.
4. FINAL PAYMENT and LATE BOOKING FEE
Clients paying in any other currency other than EURO are subject to the rate of exchange as provided to us by First National Banks Foreign Exchange (or as nominated by ourselves). Since we price in EURO, if a client wishes to make a FULL payment we MUST first get a Forex rate from the bank, book the forex transaction and then recalculate the entire package and send you a final invoice. Once we are in the payment window of 12 weeks prior to travel, the exchange rate and final invoice is binding. We do not benefit from exchange rate fluctuations in any way and can not be held responsible for the fluctuations in any way. Once the Rate of Exchange has been fixed for a client, we can not reverse this process and payment is due within the stipulated time frame. Prices quoted are subject to fluctuations in exchange rate and any unforeseen price changes – rates will only be guaranteed on receipt of full payment IF skiLivigno Tours has provided the client with the rate ( as given to it by the bank ) after the quote stage and entering the final payment stage. Please note that while an indication rate of the exchange has been used in the quoting stage, the entire package will be recalculated at the prevailing rate of exchange as supplied to us by the financial institution of our choice and this creates a valid and binding foreign exchange contract.  Deposit amounts paid are done so on the indication rate and have no bearing on the final rate of exchange used. The deposit is merely a measure of confirming the travel package.skiLivigno Tours is entitled to charge an additional amount as a late booking service fee, which amount shall not be more than 25% of the total advertised price.
5. CANCELLATION CONDITIONS
In the event of a client wishing to cancel their arrangements, this cancellation must be made in writing and sent to us by registered post. skiLivigno will be entitled to charge cancellation fees according to the following table:

> 12 weeks prior to travel forfeiture of deposit
< 12 weeks prior 35% of the tour fee
< 10 weeks prior 50% of the tour fee
< 8 weeks prior 75% of the tour fee
< 6 weeks prior 100% of the tour fee

En route cancellations or amendments any incur additional fees which will be borne by the client.

In light of a pandemic related cancellation, if the cancellation is due to country or border closure, and the client is prevented from traveling, we will refund all additional payments made in lieu of services to be provided, paid for and refunded back to us. The deposit is non-refundable.

Payments not made by due date, as specified for a transaction, will attract interest at prime plus 2% pa, calculated daily, on the outstanding balance until paid in full. Any costs incurred by skiLivigno Tours to recover outstanding monies, are borne by the client.
6. CHANGES, AMENDMENTS & SURCHARGES
Any changes and amendments to confirmed bookings which are requested by the client may attract a service fee of EUR 50.00 – if these are made within 8 weeks prior to travel, then a cancellation fee may apply. If any documents have to be reissued, a service fee may be imposed of EUR 50.00. Similarly, if additional surcharges ( for instance a fuel surcharge or transfer surcharge ) are imposed by any of the Service Providers that collectively make up a ski package, and should this surcharge be after a booking has been made, we reserve the right to add this surcharge to the booking fee if said surcharge were to have a negative effect on the cost of the package.
7. AIRPORT TRANSFERS
All scheduled transfers originate at the designated airport and will occur on a Saturday (unless specifically arranged). In the event that the client misses or alters the transfer, skiLivigno will try its utmost to accommodate the client on a later transfer but can not be held responsible for this inconvenience; any travel arranged by the client in this regard is for the account of the client. If any flights are missed due to the transfer being late are also not the responsibility of skiLivigno. Any costs incurred in this regard by the client is for his/her account. Transfers may be done by coach, minibus, van, car or train and since this service is provided by a Third Party, skiLivigno Tours can not and will not be held responsible for any occurrence or event outside of its control which affects the service.
8. ACCOMMODATION
All accommodation has been selected to suit clients’ needs and specific hotels/pensions/apartment are not illustrated which enables skiLivigno to offer lower prices. The standard resort in the category pension will always be a minimum of B grade and in the category hotel will be to the star rating as indicated. Resorts have also chosen to reflect the ambiance and hospitality which is truly Italian.In the event that the booked and confirmed accommodation or type of accommodation is not available, skiLivigno Tours will endeavor to move a client to a similar accommodation type and grading as booked.
9. SKI & OTHER EQUIPMENT
All equipment rented by the client is the client’s responsibility. All responsibility for equipment while in the client’s possession rests with the client and this obligation will only be terminated once the lender accepts responsibility for equipment returned. In all of these instances, skiLivigno  has the right to recover any costs from the client as well as charge an admin fee of R250.00 per incident.
10. SKILIVIGNO TOURS RESPONSIBILITY
It is expressly acknowledged and agreed that skiLivigno is an agent for all accommodation, transfer, equipment hire, service and flight providers and thus can not accept ANY responsibility should any service not perform according to expectations. In addition, skiLivigno shall not be liable for any loss, damage, injury, delay or any other irregularity which the client may experience.
skiLivigno does not hold itself responsible, nor can it be held responsible for delays during any part of the trip for which it was employed to give services as an agent. Any additional expenses will be for the account of the client. skiLivigno Tours will at all times take utmost care in the selection of ski resorts suitable for client’s and time of year but can not be held responsible for any act of God. The lack of or abundance of snow is outside of the control of skiLivigno Tours and should some or all ski runs be closed at any stage, refunds or delayed trips will not be entertained.
11. REFUND POLICY
NO refunds will be made for any unused service for which the client has paid and will be treated in accordance with Clause 5 above as being within the 2 weeks time period, i.e. 100% cancellation.
12. TRAVEL DOCUMENTS
Any travel documentation in terms with services required / requested will only be issued on receipt of full and final payments. It is the responsibility of the client to insure that the correct documentation has been issued to them. Clients are ultimately responsible to check all documentation and also to ensure that Visas, re-entry permits, passport, vaccinations, inoculations, etc. are in order. Whilst skiLivigno endeavours to issue the correct documents and advise the clients correctly, skiLivigno can not be held responsible for clients failing to ensure that correct documents have been issued nor if passport, visa or health stipulations have not been met.
13. TRAVEL AND MEDICAL INSURANCE
skiLivigno advises the client to take out insurance against cancellation, illness, loss of baggage, medical, personal liability, or any other reason for which insurance would be appropriate. Where we provide travel and medical insurance as specifically listed in our packages under inclusions, we use the services of a third party and we can not be held responsible for their performance, or lack thereof. If you have taken Travel & Medical Insurance with us, then this insurance only becomes active 14 days AFTER your final payment to us has been received but always before your first day of travel.
14. SKILIVIGNO TOURS
is a trading entity under the name of skiAustria Tours CC and registered in South Africa and referred to as skiAustria or skiAustria Tours. This also includes the website skiLivigno.co.za, skiLivigno-Tours.com or skiItaly.co.za as marketing efforts for sending clients skiing to Livigno in Italy.
15. SKIAUSTRIA TOURS CC
This website is run by skiAustria Tours CC based in South Africa trading as skiAustria Tours and with registration number CK 1995/053366/23. Directorship is held with Picasso Trust IT 1967/2008
16. PAYGATE SPECIFIC T&C

1. Detailed description of goods and/or services – SkiAustria Tours is a business in the Travel & Tourism industry.
2. Delivery policy – Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way email.
3. Return and Refunds policy – The provision of goods and services by skiAustria Tours is subject to availability. In cases of unavailability, skiAustria Tours will refund the client in full within 30 days. Cancellation of orders by the client will attract a % administration fee based on the main T&C.
4. Customer Privacy policy – skiAustria Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the   Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
5. Payment options accepted – Payment may be made via Visa and MasterCard altho0ugh this will attract an additional charge of 3.5% in line with Tour Operatoprs norms and standards.
6. Card acquiring and security – Card transactions will be acquired for skiAustria Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details – Customer details will be stored by skiAustria Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency – The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
9. Responsibility – skiAustria Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile – This website is governed by the laws of South Africa and skiAustria Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
11. Variation – skiAustria Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.
16. By making use of any services of skiLivigno / skiAustria Tours, the client acknowledges all of these conditions and accepts all terms and conditions, tacit or implied. v
Contact us at any stage and we will reply during business hours.